How do online counselling, or Telehealth, sessions work?
We use a secure and convenient platform call Zoom which provides secure features that are easy to use. So we can privately and confidentiality address whatever concerns need addressing during your session time.
- A computer or laptop with a webcam (inbuilt or externally attached) connected to the internet
- An device with a webcam connected to the internet
- A smartphone connected to the internet
And of course, your good self ready to have a conversation.
We will confirm your first appointment on our initial phone call and subsequent appointments at the end of every session.
How to prepare for your online/telehealth session:
Some quick and easy preparations can make your Telehealth session all the better.
To make the most of the time we have online:
- please ensure you are in a private and comfortable space. Preferably an independent room where you won’t be interrupted.
- ensure your mobile phone is actually switched off (unless you’re using it for the session itself!). After all this is YOUR time and you deserve the uninterrupted space.
- even phones on silent with notifications and vibrational buzzes can be distracting at a moment when you were about to receive a light bulb realisation. Please ensure they are completely switched off.
Jot down any notes on what you want to talk about.
If a brief deep breathing exercise can help you zone in to your self-care time, go for it.
Or take a moment to review any notes you took last session to reconnect you with discussions we had.
We will start your session on time, as we confirmed when making your appointment.
If you’re late, it’s unlikely we’ll be able to go beyond the allocated hour for your session due to other appointments scheduled.
You will receive a unique link up to one day prior to each session we have online.
- This link is unique to you with a specific meeting id and password
- Please click on the link to Join 2-3 minutes BEFORE your scheduled time
- In case your computer/device needs to prepare to launch the ZOOM program, then you won’t feel pressured that it’s cutting into your session time.
Payment and rebate process
Toward the end of your appointment:
- We will finalize full payment for your session. Please have your credit card ready to finalise payment in-session, via a secure credit card payment facility
- Upon confirmation of your payment, Dr. Celi will immediately do your online Medicare rebate claim (secure Medicare portal) with you present on the call.
- If you prefer to cover payment via EFT or credit card prior to your session, please be advised payment needs to register at least 24 hours prior to your appointment. Contact Dr. Celi for further details.
Cancellation / rescheduling policy
Any cancellations or rescheduling of your appointment time within 48 hours will incur the full fee.
This is due to the fact that other clients were not offered your appointment time or put on a waitlist as a result of the session time already being reserved.
Once your appointment time is confirmed with you, your treatment plan is being prepared between one session to the next. This ensures you receive 100% presence and diligent psychological care each and every session.
I always encourage my clients to get themselves a notebook that is purely for these one-on-one sessions. Actual paper notebook and pen/pencil to write with!
There’s several reasons I encourage you as my client to do this. Both in preparation for your first session as well as in between each session.
Writing by hand helps you simultaneously process what you’re writing. Your brain actually has a chance to get a little space – an incredible gift in todays day and age! – while you write and take it in, process it, consider it.
The mental health benefits of this, especially once we start chatting about various tools and dynamics in your session, is priceless.
So before your sessions start, enjoy a self-care trip to get yourself a journal that makes you smile. Maybe even a pen that you’ll love writing with.
Go as simple or fancy as you want, it’s entirely personal to you and for your eyes only.
Note down any events, thoughts, feelings or goals you’d like to address within your sessions.
From then on, consider it a work in progress. This notebook will become a handy reference manual for you and your psychological care.
Don’t hesitate to get in touch
Please email firstname.lastname@example.org to clarify anything further about booking your session.
I look forward to being of assistance to you and getting you back on track to live the rewarding life you want and deserve.